Terms & Conditions

All prices on the site are in New Zealand Dollars.

New Zealand & international Customers
PayPal: for credit/debit card payments or you can use your PayPal balance.

If you would like to pay by bank deposit, please contact me via the contact form with the item you would like to purchase and I will contact you with the details.

All items are made to order and take a minimum of 5 days to create and send. If you need your item earlier, please advise via email.

Returns & Exchanges
See returns and exchanges page

Shipping Policy
All NZ based packages are shipped via courier (unless specified).
Rural delivery parcels will be charged extra for a rural delivery.
Saturday Delivery couriers are also available and charged at cost.
Tracking and delivery information can be found at www.nzcouriers.co.nz

Privacy Policy:
Songbird Designs is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.

Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

Contacting us
Songbird Designs is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998. for any further queries or comments please contact us using our contact form.